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Back to homepage Reload page1. Introduction
DEB TRAVEL FZCO (“we”, “our”, “us”) values your privacy and
is committed to protecting your personal data in accordance with the applicable
laws and regulations of the United Arab Emirates, including the Dubai
International Financial Centre (DIFC) Data Protection Law No. 5 of 2020,
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE
PDPL), and relevant international standards such as the EU GDPR, when
applicable.
This Privacy Policy explains how we collect, use, store, and
safeguard your information when you engage with our services through deb.travel
or via direct communication.
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2. Data Controller
Corporate Name: DEB TRAVEL – FZCO
Registered with: IFZA, Dubai, United Arab Emirates
Business License: Validly issued by IFZA Free Zone Authority
Address: Dubai, United Arab Emirates
Contact Email: info@deb.travel
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3. What Personal Data We Collect
We may collect the following categories of personal data:
• Identification data: Full name,
passport/ID details, nationality, date of birth.
• Contact details: Email address,
telephone number, physical address.
• Travel-related information: Flight
details, accommodation preferences, transfers, and activities.
• Payment details: Limited
information necessary to process transactions securely (processed via trusted
payment providers).
• Technical data: IP address,
browser type, device information, location data, and cookies.
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4. Purpose of Processing
We process your personal data for:
• Service delivery: To arrange
travel, accommodation, transportation, and activities.
• Customer support: To respond to
inquiries, complaints, or requests.
• Marketing and communications: With
your consent, to send offers, updates, and travel insights.
• Compliance: To fulfill our legal,
tax, and regulatory obligations in the UAE and internationally.
• Security and fraud prevention: To
safeguard our systems and users.
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5. Legal Basis for Processing
• Contractual necessity: To deliver
booked travel services.
• Consent: For marketing and
promotional communication.
• Legal obligation: As required
under UAE tax, immigration, or regulatory laws.
• Legitimate interest: For improving
services, maintaining security, and preventing fraud.
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6. Data Sharing and International Transfers
We may share your personal data with:
• Service providers and suppliers:
Airlines, hotels, car rental companies, and activity operators to fulfill your
bookings.
• Technology and payment providers:
For secure transaction processing and customer support.
• Authorities and regulators: When
legally required by UAE or international law.
• Business partners: Only with your
explicit consent.
Some service providers may be located outside the UAE. In
such cases, we ensure data is transferred under adequate safeguards in
compliance with UAE PDPL and international standards.
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7. Data Retention
• Travel services data: Retained
until the service is completed, plus an additional 5 years as per UAE tax and
accounting obligations.
• Marketing data: Retained until you
withdraw your consent.
• Legal and security records:
Retained as required under applicable UAE laws.
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8. Your Rights
In line with UAE PDPL and applicable international
standards, you have the right to:
• Access your personal data.
• Request rectification of
inaccurate data.
• Request deletion of your data when
legally permissible.
• Restrict processing under certain
conditions.
• Withdraw consent at any time for
marketing.
• Request data portability where
applicable.
• Object to processing for
legitimate reasons.
To exercise these rights, please contact us at
privacy@deb.travel and provide proof of identity.
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9. Security Measures
We implement robust technical and organizational measures to
protect your data against unauthorized access, alteration, disclosure, or
destruction. All payment-related data is handled through PCI-DSS compliant
providers.
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10. Cookies & Analytics
Our website uses cookies to improve user experience and
analytics (including Google Analytics). You can manage cookie preferences
through your browser settings.
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11. Updates to This Policy
We may update this Privacy Policy to remain compliant with
UAE regulations or business requirements. Substantial changes will be notified
via email or prominently displayed on our website.
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12. Contact Us
For questions, concerns, or data protection requests:
DEB TRAVEL – FZCO
Dubai, United Arab Emirates
privacy@deb.travel